Important Messages

• Bomgar sessions are answered in this priority:
  1. Customer Present
  2. TLXe Issues
  3. All Others
  
  Bomgar requests are not necessarily answered in the order received. Issues where a customer is waiting or issues with the various point of sale systems such as TLXe and Credex, are usually responded to before other issues. As a result, it is possible to be first or second in the queue but wait while other issues are responded to first.
  
  Thank you for your patience as we attempt to get to all requests as soon as possible.
• Support hours for the service desk are Monday through Friday 8:30AM – 9PM EST and Saturday from 9AM-5:30PM EST